Frequently Asked Questions (FAQ)

1. Do you offer same-day delivery?

Yes, same-day delivery is available within Attica, provided that the order is placed within the designated timeframe and subject to availability. During peak seasons, certain limitations may apply.

 

2. Can I request delivery at a specific time?

Deliveries are made within predefined time windows. If you require a specific delivery time, please contact us in advance so we can assess availability.

 

3. Do you ship flowers outside Attica?

Due to the perishable nature of fresh flowers, delivery outside Attica may not always be available. Please contact us to confirm shipping options for your location.

 

4. Will the arrangement look exactly like the photo?

Flowers and plants are natural products, and slight variations in color, shape, or composition may occur depending on seasonality and availability. Elaia ensures that the overall aesthetic and value of each arrangement are maintained.

 

5. How should I care for my flowers or plants?

Basic care instructions are provided upon delivery. For more detailed guidance, you may contact our team — we will gladly advise you based on the specific plant or arrangement.

 

6. Do you undertake landscaping projects outside Athens?

Yes. Elaia undertakes landscaping and space design projects throughout Greece, following consultation and project assessment.

 

7. How can I request a quotation for a project or event?

You may complete the contact form on our website or contact us directly. For landscaping projects and event styling, we provide tailored proposals following consultation and evaluation of your requirements.

 

8. Can I cancel or modify my order?

Orders may be cancelled or modified before preparation has begun. Custom-made arrangements, event installations, or landscaping projects may be subject to specific terms.

 

9. Do you offer corporate collaborations?

Yes. Elaia collaborates with businesses, hotels, and professional spaces, offering retail supply, plant maintenance, and comprehensive landscaping solutions.